Last updated: 12/11/2024
Introduction
Ospree Pte Ltd. (“Ospree,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website, services, and products (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
This Privacy Policy is not a contract and does not create any legal rights or obligations beyond applicable data protection laws. If you do not agree with any part of this policy, please discontinue using our Services.
Jurisdiction-Specific Disclosures
This Privacy Policy includes disclosures for users in specific jurisdictions. Where relevant, we comply with data privacy laws such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations.
Information We Collect
2.1. Personal Data
Ospree collects personal data that you provide to us, which may include:
Contact Information: Name, email address, phone number, and postal address.
Account Details: Username, password, and unique identifiers associated with your account.
Billing Information: Payment details such as credit card number, billing address, and bank account information.
Professional Details: Your role, company name, and other relevant business information.
Usage Information: Details of how you use our Services, including logs of activity, frequency of use, and preferences.
2.2 Automatically Collected Information
When you interact with our Services, we may automatically collect certain technical data, including:
Device Information: Information about the device you use to access our Services, such as hardware model, IP address, operating system, and browser type.
Log and Usage Data: Details about your interactions with our Services, including pages visited, clicks, and access times.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information. Please see our Cookies Policy for more details.
2.3 Information from Third Parties
We may also receive personal data from third-party sources, such as partners, resellers, or public databases. This information helps us improve our Services and comply with regulatory requirements.
How We Use Your Information
Ospree uses the collected data for the following purposes:
Providing and Improving Services: To create and manage your account, fulfill your subscription, and personalize your experience.
Billing and Payments: To process transactions, send invoices, and manage payment accounts.
Customer Support: To respond to inquiries, offer technical support, and resolve issues.
Security and Fraud Prevention: To protect your data and detect or prevent malicious or unauthorized activities.
Marketing and Communication: To send newsletters, updates, and promotional content that may be of interest to you, subject to your consent or opt-out preferences.
Compliance with Legal Obligations: To comply with applicable laws, regulatory requirements, and law enforcement requests.
Data Sharing and Disclosure
Ospree may share your data with the following third parties under specific circumstances:
4.1 Service Providers
We engage third-party service providers to help operate and improve our Services. These providers include:
Hosting and Data Storage: Cloud service providers for secure data storage and backup.
Payment Processors: Companies that process billing transactions on our behalf.
Analytics Providers: Partners that help us analyze how users interact with our Services.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
4.3 Legal and Regulatory Disclosure
We may disclose your data to regulatory authorities, government agencies, or law enforcement in compliance with applicable laws or to protect the rights, safety, and security of Ospree, our users, or the public.
4.4 Partners and Affiliates
Ospree may share data with trusted partners for collaborative purposes, including co-sponsored webinars or joint service offerings. We ensure that all shared data is treated according to this Privacy Policy.
International Data Transfers
Ospree may transfer your data to countries outside of your home jurisdiction, including countries that may not provide the same level of data protection as your country of residence. When we transfer data internationally, we implement safeguards such as:
Standard Contractual Clauses approved by regulatory bodies.
Binding Corporate Rules or similar frameworks ensuring data security and privacy.
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with GDPR requirements for data transfers.
Data Retention
Ospree retains personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, and contractual obligations. When data is no longer needed, we will securely delete or anonymize it.
Security Measures
We implement technical, administrative, and physical safeguards to protect your personal data from unauthorized access, theft, or loss. Security measures include:
Data Encryption: We use industry-standard encryption for data transmission and storage.
Access Controls: Only authorized personnel can access sensitive data.
Monitoring and Audits: Regular monitoring, vulnerability assessments, and audits of our systems.
Despite our efforts, no method of data transmission or storage is completely secure. Ospree cannot guarantee the absolute security of your data but will respond promptly to any data breaches.
Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights under applicable data protection laws:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements.
Restriction: Request restriction of data processing in certain circumstances.
Data Portability: Request a copy of your data in a machine-readable format.
Objection to Processing: Object to specific processing activities, including direct marketing.
Withdraw Consent: Withdraw consent where data processing is based on consent.
To exercise these rights, please contact us at support@ospree.io. We may require verification of your identity before processing your request.
Cookies and Tracking Technologies
Ospree uses cookies and similar tracking technologies to personalize your experience, analyze usage patterns, and deliver targeted advertisements. You can adjust your cookie settings through your browser or our Cookie Management Tool available on the website.
For more details, please refer to our Cookies Policy.
Children’s Privacy
Ospree’s Services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware of any such data collection, we will take steps to delete it.
Do Not Track
Our website currently does not respond to Do Not Track (DNT) signals. Users can learn more about DNT on the All About Do Not Track website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this document indicates the latest revision. We will notify you of significant changes by posting a prominent notice on our website or by sending you an email.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ospree Pte Ltd
Email: support@ospree.io
Address: 111 North Bridge Road, #08-18
Peninsula Plaza
Singapore, 179098
Singapore
We are committed to protecting your privacy and ensuring that your data is handled responsibly. Thank you for trusting Ospree with your information.
This Privacy Policy reflects Ospree’s commitment to user privacy, data protection, and regulatory compliance. Please adjust any specific language if needed to better suit your organization’s standards.